To carry out a manual update, follow the Manual Update steps. This will eliminate any potential errors with the existing firmware installation or version on the GoPro. If this occurs, proceed with a manual update. If the GoPro app fails to notify you about any update, it means the camera has the latest firmware and no update is necessary. When your phone and the GoPro all are connected, the app will prompt you with an onscreen notification to proceed with the firmware update.
Download and install the GoPro app from the Apple app store or the Google Play Store ( Apple App Store | Google Play Store) onto your compatible mobile device.HEVC is supported on the following devices:įollow the bellow steps to perform a GoPro update using the app. The latest version of the Arlo app (for mobile). To support HEVC, your device must run one of the following: Of course, most new phone models should support HEVC as well. Check the below list to make sure your phone is listed. So it could either be a high resolution video file, high res photos, or perhaps time lapses.īe aware that HEVC video content, (4k – 60fps, 2.7k – 120fps, 1080 – 240fps), is only supported on high end mobile devices. GoPro recommends mixing up the file types when importing to narrow down which type specifically is causing the crash. If 4K/30 video is causing the crash, try decreasing the resolution to 1080/30. Make sure to check the file size resolution and check that your mobile device chipset is powerful enough and up to minimum spec to do the job. Solution #3 – Is The Phone/Tablet a Compatible Device Remember, it will also delete all existing projects, so ensure all your videos are exported and saved on your device before you delete and reinstall Quik for mobile. This procedure is tedious but it will help.
This might free up some space, however, remember the bigger your project, the more cached data you will have.įor iOS, unfortunately there is no option to clean the cache on an Apple or iOS device, which is quite an issue for apple users since the only option here is to manually delete and reinstall the app. In the settings for Quik on your device, find the “Clear Cache” button.
If you are using an android device, please try clearing the cache for the GoPro app in your device’s settings under the “Applications” section. If the above procedure is unsuccessful, move to the next step which is clearing the cache, after which we will carry out a manual firmware update.
Open the app and select the clip to trim.Download the video to the app on the phone.Next, record a short video in 1080p/60fps.Once that is done, disconnect and pair the camera and app again. Unfortunately GoPro was not able to recreate the problem, however they have suggested to carry out the below procedure first in an attempt to resolve the problem, but do a firmware update since they claim to have resolved the issue here.įirst thing you want to do is stop and restart the GoPro app on your phone. Let’s get in!!! Solution #1 Kill Restart App and Pair
Kill and restart the app and pair with phone.Before you attempt any of the below, first make sure your camera is on the latest firmware version and your app is updated as well. Below are the 4 solutions we’ll be diving into. GoPro App Stuck On Preparing Clip – ALL SOLUTIONSĪs mentioned previously, there are 4 potential reasons why your app could be freezing or crashing. Here are a few quick solutions you can try first, after which a firmware update to the latest version comes highly recommended. GoPro was made aware of the issue and released a firmware update to rectify the problem, which you can find below. So there are various reasons why your app could be crashing while preparing a clip. If your GoPro app is getting stuck while preparing a clip, you need to clear the cache, restart the app, and re-pair with your phone. What could be the cause of this weird behavior? Have you ever had the experience where you saved a video to your phone so you can edit and trim the video down, only to have the app freeze when you try to save the trimmed video to your phone? The app just sits at 0% busy “preparing” your video.